Give Feedback
You have the right to present your compliments, concerns, suggestions, and complaints if you are unsatisfied with IRC services. Find IRCs complete Feedback Policy, along with your rights and what behavior to expect from IRC staff at the bottom of this page. To submit feedback:
Talk to the relevant staff member about your feedback. You can find their contact information on their team webpage. Please note that you may experience a delayed response, as the IRC utilizes a triage system- Click here to learn more.
If you would like your concern escalated to a supervisor and/or manager, please let a staff member know. The staff will tell the supervisor/manager that you would like to be contacted to share a concern.
If you have general feedback, would like to be kept anonymous, or require assistance with submitting feedback, email: Denver.Feedback@rescue.org
If you are not satisfied with IRC Denver’s response, you may contact:
IRC Headquarters: USP.Feedback@rescue.org
Colorado Refugee Services Program (CRSP): 303-863-8211 or crsp@state.co.us
The United States Office of Refugee Resettlement (ORR): Click here for directions
If you or someone you know have been discriminated against, harassed, exploited, or abused by an IRC employee, intern, volunteer, or a partner organization:
Tell a trusted employee to report the incident, or
Report the Incident to the IRC Ethics Hotline: +1 (866) 654-6461
You will hear a recorded greeting asking you to wait for assistance. An Intake Specialist will then come on the line. You may then ask for an Interpreter to assist you in making the report.
Client Advisory Council (CAC)
The CAC is a group of clients that have been selected to provide feedback on IRC services/programs, advocate for changes that would benefit all clients, and influence IRC leadership on key decisions. Additionally, the CAC leads their own project that addresses an issue or need amongst IRC clients.
The CAC is made up of two sub-committees, one for women and one for men. In 2023, the CAC has 15 members (8 women, 7 men) from 8 countries, including Uganda, Afghanistan, Cuba, Guatemala, Iraq, Syria, Sudan, and the Democratic Republic of the Congo. The CAC speaks 5 languages and includes clients who arrived from 2017 to 2022.
Would you like to join the CAC? We release the application once a year through SMS/Text. Our next application cycle will be open June 2024.
Client Engagement Team
Name: Citlali (Chelsea) Barrera
Position: Client Engagement Specialist
Email: Denver.Feedback@rescue.org
Phone: (303)903-1087
Please leave a voice or text message stating your name, language, and that you have a concern/complaint. Your message does not have to be in English.
IRC Feedback and Safeguarding Policies