International Rescue Committee (IRC) Feedback Policy  

Know Your Rights: 

1. You have the right to present your compliments, concerns, suggestions, and complaints if you are unsatisfied with IRC services.  

2. Your IRC services will not be interrupted or terminated due to your feedback.  

3. You will be treated fairly and given prompt unbiased consideration.  

4. You have the right to ask for assistance in arranging meetings with supervisors.  

5. You will be provided with an interpreter if needed. You are also free to bring a community member or friend with you to a meeting at any stage of this process.  

6. You have the right to receive an appointment within ten business days. 

How to Give Feedback: 

1. Talk to the relevant staff member or service provider about your feedback. Good or bad, we want to hear from you.  

2. If you feel the issue has not been resolved, you have the right to request a meeting with the appropriate supervisor.  

3. If you are not satisfied with the handling of your concern, you may request to speak with the Deputy Director. 

If you are still not satisfied after following these steps, you may contact: 

IRC Headquarters: USP.Feedback@rescue.org 

Colorado Refugee Services Program (CRSP): 303-863-8211 or crsp@state.co.uss